Technical Issues

Online resources can experience technical issues from time to time, some of which you can troubleshoot at home. For example, you may encounter a technical issue if you:
 

• Use a broken link from a course packet or syllabus.
   
• Use an outdated or unsupported browser.
   
• Have an old cookie stored in the browser that needs to be cleared.
   
• Have a program or app running that has a conflict with the site.
   
• Try to access a resource that has a current outage.

Troubleshooting

Technical issues Can happen on your computer. The following steps help resolve the most common issues. If they don't resolve your issue, please contact the library for assistance. The issue could be with the provider's system.

Things to Try

 1.  Check the e-resources status page for alerts about resource outages.

 2.  Clear your local cache by using this guide on clearing browser cookies.

 3.  Start fresh by restarting your computer.

 4.  Use the Law Library’s A-Z List or InfoHawk+ to access the resources rather than a bookmark.